zadie

Terms of Use

Last updated 11 November 2026

These terms are an agreement between you and BGC Intuitive Technologies Pty Ltd (ABN 90 634 303 432) ("Zadie", "we", "us"). By creating an account or using Zadie, you agree to them. Please also read our Privacy Policy.

1. Who can use Zadie

  • You must be 18 or over and live in Australia.
  • One account per person. The details you give us must be true and yours.
  • You must verify your mobile number, and you're responsible for everything that happens on your account.

2. How Zadie works

Zadie lets parents give and get kids' things using credits. Each handover happens directly between parents. We don't own, inspect or deliver the items, and we're not a party to any handover.

3. Credits

  • Credits keep giving and getting fair. They have no cash value, and can't be exchanged for money, withdrawn or transferred outside Zadie.
  • We set the credit value of each item based on its type and condition, and may adjust values over time.
  • When someone requests your item, their credits are held. When they mark the item as received, the credits move to you. If they don't confirm or report a problem within 48 hours of the agreed handover time, the handover is confirmed automatically.
  • Welcome credits and other offers are subject to the conditions shown in the app, and we may change or end them. We may remove credits that were gained through mistakes, misuse or breaking these terms.
  • If you close your account, any credits in it are cancelled.
  • If we offer credits to buy, separate terms will apply to those purchases.

4. Listing items

  • Only list things that belong to you and that you're free to give away.
  • Describe items honestly, including their condition, and use photos of the actual item.
  • Items must be clean and safe. Don't list anything that has been recalled (check productsafety.gov.au), or that doesn't meet a mandatory Australian safety standard that applies to it, such as those for cots, prams and strollers, and child car restraints.
  • Don't list car restraints that have been in a crash, medicines, food or formula, counterfeit goods, or anything illegal.
  • Don't show children's faces or anyone's personal details in photos.

5. Meeting up

You and the other parent agree on the time and place in the Zadie chat. Choose somewhere you're comfortable, such as a public place, and only share the personal details you need to. Check the item at the handover. You're responsible for your own safety when meeting someone.

6. Being a good member

  • Be respectful. No harassment, abuse, discrimination or threats.
  • No scams, spam, fake accounts or misleading listings.
  • Don't ask for or offer cash for items on Zadie.
  • Leave honest, fair ratings and reviews.
  • Don't try to break, overload or misuse Zadie or other people's accounts.

7. Reports, blocks and suspensions

You can block or report anyone. We may remove listings, reverse credits, or suspend or close accounts that break these terms or put others at risk, and stop suspended people from joining again.

8. Our responsibility

Nothing in these terms excludes rights you have under the Australian Consumer Law that can't be excluded. Otherwise, to the extent the law allows, we provide Zadie as is, and we're not responsible for the items parents give or get, what other parents say or do, or indirect losses. Where our liability can be limited, it's limited to supplying the service again.

9. Changes and closing your account

We may update these terms as Zadie changes, and will let you know about significant changes. You can close your account at any time by emailing hello@zadie.shop.

10. The law that applies

These terms are governed by the laws of Victoria, Australia.

Contact

Questions? Email hello@zadie.shop or write to us at Level 1, 255 Whitehorse Road, Balwyn VIC 3103.