zadie

Privacy Policy

Last updated 11 November 2026

Zadie is run by BGC Intuitive Technologies Pty Ltd (ABN 90 634 303 432), based in Melbourne, Victoria ("Zadie", "we", "us"). This policy explains what personal information we collect, why, who we share it with and the choices you have. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

  • When you join: your first and last name, email address, mobile number and suburb. If you join with Google, we also receive your name, email address and a Google account identifier.
  • When you use Zadie: the items you list and their photos, requests and handovers, messages you send in Zadie chats, ratings and reviews, your credit balance and history, and any reports or blocks you make. We remove location data embedded in photos before they're stored.
  • Early access: your email address and suburb.
  • Technical information: cookies that keep you signed in, your IP address, and basic device and browser details. If something breaks, we record error details with personal information removed.
  • Payments: if you buy credits once that's available, payments are handled by Stripe. We never see or store your full card number.

We never ask for or store your street address. If you choose to share it with another parent in a chat, that's your choice.

How we use it

  • To create and run your account, and confirm you're a real person.
  • To show listings near you. We use the centre point of your suburb, never your exact location.
  • To let parents request items, chat and complete handovers, and to keep credit balances accurate.
  • To send you messages about your account and handovers, such as reminders to confirm a handover. We text your mobile only to send sign-in codes, never for marketing.
  • To keep Zadie safe: reviewing reports, removing listings, suspending accounts, and stopping suspended people from joining again.
  • To fix problems, improve Zadie and meet our legal obligations.

We don't sell your personal information or use it for advertising.

What other parents see

Other parents can see your first name, suburb, listings, ratings and reviews. They can't see your last name, mobile number or email address. They only see what you write to them in a chat.

Who we share it with

We use trusted service providers to run Zadie, and share only what they need:

  • Supabase: database, file storage and sign-in. Our data is stored in Sydney.
  • Vercel: hosts the Zadie website and app, running in Sydney.
  • Twilio: sends sign-in codes to your mobile.
  • Google: if you choose to sign in with Google.
  • Resend: sends our emails.
  • Sentry: alerts us when something breaks, with personal details removed.
  • Stripe: processes payments if you buy credits.

We may also share information if the law requires it, or to protect someone's safety.

Information sent overseas

Some of these providers are based in, or process information in, other countries, including the United States and Japan. We choose providers with strong security, and take reasonable steps to make sure they handle your information in line with Australian privacy law.

Cookies

We only use cookies needed to keep you signed in and keep Zadie secure. We don't use advertising or tracking cookies.

How long we keep it

  • We keep your account information while your account is open.
  • Chat messages are deleted 90 days after a conversation ends.
  • When you close your account, we delete or de-identify your information within 30 days, except records we must keep by law (such as payment records) and the details we need to stop a suspended person from joining again.

Keeping it safe

We use encrypted connections, strict access rules that stop parents seeing each other's private details, and two-step sign-in for everyone on our team with access to data. No system is perfectly secure. If a data breach is likely to cause you serious harm, we'll tell you and the Office of the Australian Information Commissioner.

Your choices

  • You can ask for a copy of your information, or ask us to correct it.
  • You can close your account at any time by emailing us.
  • You can unsubscribe from any non-essential emails we send.

Children

Zadie is for adults aged 18 and over. Please don't include children's faces, names or other personal details in listings, photos or chats.

Questions and complaints

Email us at hello@zadie.shop or write to us at Level 1, 255 Whitehorse Road, Balwyn VIC 3103. We aim to reply within 30 days. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy as Zadie changes. If we make a significant change, we'll let you know in the app or by email.